• Frequently Asked Questions

    Can I use my own destination port agent?

    Yes, you can use your own port agent. Please provide their complete contact information and authorization documents during the booking process. Note that you'll be responsible for coordinating with your agent for customs clearance and port operations at destination.

    What kind of documents do you need to ship my car overseas?

    Required documents include:

    • Original Title or Certificate of Ownership
    • Bill of Sale
    • Copy of your government-issued ID
    • Export Power of Attorney (we can provide the form)
    • For some countries: Certificate of Origin, EPA/DOT forms
    We'll provide a complete checklist specific to your destination country.

    How will I receive my documents for the car?

    All shipping documents are sent two ways:

    1. Digitally via email as PDF scans within 24 hours of processing
    2. Originals via tracked courier (DHL/FedEx) arriving in 2-5 business days
    The original title follows with the shipment and will be released upon final payment clearance.

    I am a citizen of the USA but I want to send my car to a different country, can I do that?

    Absolutely. As a U.S. citizen, you can export vehicles to most countries worldwide. Restrictions apply to:

    • Countries under U.S. trade embargoes (Cuba, North Korea, etc.)
    • Left-hand drive vehicles going to RHD countries may have restrictions
    • Some countries have age restrictions on imported vehicles
    Our specialists will verify all requirements for your specific destination.

    How can you send my car overseas?

    We offer three main methods:

    1. Container Shipping: Your vehicle is secured in a 20ft or 40ft container (most secure method)
    2. Roll-on/Roll-off (RoRo): Vehicle is driven onto specialized cargo ships (most economical)
    3. Air Freight: For urgent shipments (most expensive)
    Our logistics team will recommend the optimal method based on your vehicle and destination.

    How can I pay for the shipping now?

    We accept:

    • Credit cards (Visa, MasterCard, Amex) - 2.9% processing fee
    • Bank wire transfers - no fees
    • Cashier's checks
    • Cryptocurrency (Bitcoin, Ethereum) - 1% processing fee
    Full payment is required before vessel departure. We provide secure payment links after booking confirmation.

    When the driver delivers my vehicle but I'm not at home, can someone else accept it instead of me?

    Yes, you may authorize another adult to accept delivery. They will need:

    • A printed copy of the Bill of Lading (we'll email this)
    • Their government-issued ID
    • A signed authorization letter from you
    Note: The authorized person must inspect the vehicle and note any damage before signing the delivery receipt.

    Should I pay for the shipping to the driver directly or to BIDUX?

    All payments should be made directly to AUTO-ROSALI through our official payment channels. Our drivers are not authorized to accept any payments. If a driver requests payment, please contact our support team immediately at +1 (321) 445-5816.

    Can you deliver a vehicle that does not run or drive?

    Yes, we transport non-running vehicles using specialized equipment:

    • For local moves: Wheel-lift tow trucks
    • For overseas: Container shipping with proper securing
    Additional fees apply (typically $150-$400 depending on circumstances). The vehicle must have all wheels attached and be able to roll/steer when pushed.

    How long does it usually take for you to deliver my car within the U.S.?

    Domestic delivery times vary by distance:

    • Under 500 miles: 1-3 business days
    • 500-1,500 miles: 3-7 business days
    • Coast-to-coast: 7-10 business days
    These are estimates - actual times may vary due to weather, traffic, and carrier availability. Expedited service is available for urgent shipments.

    What is included in the shipping quote?

    Our standard quotes include:

    • Origin pickup/transport to port
    • Ocean freight charges
    • Basic marine insurance ($100,000 coverage)
    • Export documentation preparation
    • Destination port clearance
    Not included: Import duties, local taxes, destination inland transport, or comprehensive insurance.

    How long does it take for the vehicle to arrive in my country?

    Typical transit times from U.S. ports:

    • Europe: 14-21 days
    • Middle East: 25-35 days
    • Asia: 28-42 days
    • Africa: 35-50 days
    • South America: 15-25 days
    Add 3-10 business days for customs clearance at destination. These are estimates - actual times may vary due to weather, port congestion, or customs delays.

    Why are the prices in the online calculator different from your quotes?

    The online calculator provides estimates based on average rates. Final quotes consider:

    • Current fuel surcharges
    • Precise vehicle dimensions/weight
    • Exact pickup/delivery locations
    • Seasonal demand fluctuations
    • Special handling requirements
    Our specialists verify all details before providing binding quotes to ensure accuracy.

    How do you calculate quotes?

    Quotes are based on:

    1. Distance: Origin to destination mileage
    2. Vehicle Type: Size, weight, and special requirements
    3. Transport Method: Open/closed transport, container type
    4. Timing: Standard vs expedited service
    5. Market Conditions: Current fuel prices and capacity availability
    We analyze 15+ factors to provide competitive, accurate pricing.

    The vehicle was damaged during transportation. Who is responsible and what can be done?

    Procedure for damage claims:

    1. Note all damage on the Bill of Lading before signing
    2. Take timestamped photos within 2 hours of delivery
    3. Contact our claims department within 24 hours
    4. We'll arrange an independent inspection
    5. Repairs are covered per our insurance terms (deductible may apply)
    Note: Pre-existing damage must be documented in the pre-shipment inspection report.

    Can you take pictures of my car when it is delivered to warehouse?

    Yes, we provide complimentary digital photos showing:

    • All four sides of the vehicle
    • Odometer reading
    • Interior condition
    • Any existing damage
    These are emailed within 24 hours of warehouse arrival. Additional detailed inspections are available for $75.

    Why should I pay processing fees?

    Our processing fees cover:

    • Document preparation and notarization
    • Customs filing and compliance
    • Port security and handling charges
    • Administrative costs
    • Payment processing (for credit card transactions)
    These are standard industry charges - we keep them as low as possible while maintaining quality service.

    On arrival to warehouse the condition of my vehicle is different from that at the auction. What can be done?

    If discrepancies are found:

    1. Immediately notify our warehouse manager
    2. We'll compare with auction condition report
    3. Document new damage with timestamped photos
    4. File a claim with the auction (if within their policy period)
    5. For transport-related issues, we'll process a claim
    Note: Auction claims typically must be filed within 2-3 business days of purchase.

    What is a custom clearance broker?

    A customs broker is a licensed professional who:

    • Prepares and submits required import/export documentation
    • Calculates and pays duties/taxes on your behalf
    • Ensures compliance with all regulations
    • Facilitates release of your shipment from customs
    We work with trusted brokers worldwide or you may use your own (additional fees may apply).

    What level of gas should be left in my tank?

    Recommended fuel levels:

    • For transport: 1/4 tank or less (safety regulation)
    • For overseas shipping: Near empty (1/8 tank maximum)
    • For non-running vehicles: Below 1/4 tank with fuel stabilizer added
    Excess fuel may be drained at your expense for safety compliance.

    Do I pay import duties and taxes?

    Import duties and taxes are:

    • Calculated by the destination country
    • Based on vehicle value, age, engine size, etc.
    • Typically paid before customs release
    • The importer's responsibility (we can provide estimates)
    Some countries offer duty exemptions for personal vehicles - check local regulations.

    Are you able to guarantee delivery dates?

    We provide:

    • Estimated delivery windows (95% accuracy)
    • Guaranteed dates for additional fee (20% premium)
    Force majeure events (weather, strikes, customs delays) may affect schedules. We provide real-time tracking updates throughout transit.

    Am I able to load my car with personal possessions?

    Vehicle contents policy:

    • Allowed: Factory-installed items, spare parts in trunk
    • Prohibited: Loose items, personal belongings, liquids
    • Special Cases: Household goods may ship in containers (extra fees apply)
    Important: Additional contents may void insurance coverage and cause customs delays.

    Do you provide Marine insurance?

    Our shipping includes:

    • Basic Coverage: $100,000 per vehicle (0.3% of value deductible)
    • Comprehensive: Available up to full value (0.1% deductible)
    • Specialty: Classic car, exotic vehicle coverage
    All policies cover total loss and major damage. We recommend purchasing additional coverage for high-value vehicles.

    Can anybody other than the buyer pick up the vehicle at the destination port?

    Release authorization requirements:

    • Original Bill of Lading (we ship this separately)
    • Notarized letter of authorization
    • Agent's government-issued ID
    • Copy of buyer's ID
    For security, we verify all documentation before releasing vehicles. Additional fees may apply for agent changes.

    Will anybody assist me in receiving my vehicle?

    Our destination services include:

    • Port agent coordination
    • Customs clearance assistance
    • Local transport arrangements
    • Translation services (where needed)
    For an additional fee, we can provide full concierge service including registration assistance in your country.

    What are port and clearance charges?

    Common destination charges:

    • Port handling fees ($150-$600)
    • Customs examination fees (if applicable)
    • Storage (after free period expires)
    • Local documentation fees
    • Security charges
    We provide detailed estimates for your specific destination port during booking.

    Who has to pay taxes and fees pertaining to a container which has been seized by the U.S. Customs Service?

    Seizure liability:

    • Unpaid duties/taxes: Consignee responsibility
    • Storage/penalties: Typically consignee responsibility
    • Forfeit proceedings: May involve both shipper and consignee
    We strongly recommend:
    1. Proper documentation for all shipments
    2. Comprehensive insurance coverage
    3. Consulting with customs experts for high-risk shipments
    Note: Seizures are rare when all regulations are properly followed.